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Refund policy

Lininus Refunds and Returns Policy

I. Our Commitment

We stand behind the quality of our puzzles. If you are not satisfied with your purchase, we are here to help. Please review the policies below to see if your item is eligible for a return or exchange.

II. General Returns (Change of Mind)

We accept returns and exchanges for items you no longer want, provided they meet the following conditions:

Detail Policy
Timeframe You must contact us within 30 days of receiving your order.
Eligibility The puzzle must be in its original, resalable condition: unopened, with the original shrink-wrap or factory seals intact.
Non-Eligibility We cannot accept any puzzle that has been opened, partially assembled, or damaged due to customer misuse.
Shipping Costs The customer is responsible for all costs associated with shipping the item back to us. Original shipping charges are non-refundable.

 

Process for General Returns:

 

  1. Request Authorization: Please email us at hello@lininus.com with your order number and the item(s) you wish to return.

  2. Receive RA Number: We will provide you with a Return Authorization (RA) Number and the return shipping address. Do not send your return without an RA Number, as this can delay or prevent your refund.

  3. Ship Item: Clearly write the RA Number on the outside of the package and ship it back to us. We recommend using a trackable and insured shipping service, as we are not responsible for returns lost or damaged in transit.

  4. Inspection & Refund: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a credit will be applied to your original method of payment for the product cost (excluding original shipping fees).

III. Damaged or Defective Puzzles

If your puzzle arrives damaged, contains a manufacturer's defect (e.g., duplicate pieces, missing pieces, poor print quality), or is not the product you ordered, we will make it right.

Detail Policy
Timeframe For damaged items, you must contact us within 7 days of delivery. For manufacturing defects (such as missing pieces), please contact us as soon as the issue is discovered.
Requirement You must provide your order number and clear photographic evidence of the defect or damage (including damage to the shipping box, if applicable).
Resolution We will offer a replacement puzzle or a full refund, including any original shipping costs paid. In this scenario, we will cover the cost of shipping the replacement item to you.

 

IV. Lost or Stolen Packages

We are not responsible for packages that are lost or stolen after they have been confirmed as delivered by the shipping carrier.

  • If your package is marked as delivered but you cannot locate it, please contact the shipping carrier (e.g., USPS, FedEx, UPS) immediately to file a claim.

  • Orders refused, returned due to an insufficient address, or returned to us by the carrier for reasons outside of our control will be refunded for the product cost, minus the original shipping charges.

V. Non-Returnable Items

The following items are final sale and cannot be returned:

  • Puzzles that have been opened or partially sealed items that have had their seals broken.

  • Items marked as "Final Sale" or "Clearance."

  • Gift cards.

VI. Order Cancellations

We process orders quickly, and once an order is placed, we are often unable to edit or cancel it. Please contact us immediately at hello@lininus.com if you need to request a cancellation. If the order has not yet been processed for shipping, we will do our best to accommodate your request.